Cocabana | Refund & Returns Policy

Refund + Returns Policy

Returns - No damage:

If you are unhappy with your product or service, we will replace your order as long as you get in touch within 14 days and the product is unused with its original packaging you will be refunded.

Returns - Damaged Product:

If the product is damaged, please report it as damaged within 14 days and send us a picture as evidence. We will then either provide a full refund or replace the product FREE OF CHARGE. 

Note: If the 14 days have been and gone, if we feel like the product has been sufficiently looked after and that the damage cause was accidental or a result of the coconut bowl being a natural product, we will also replace it free of charge. 

How do I return my order?

We're confident you'll love each and every one of our products, but if you aren't satisfied then we will replace them or refund you. Please make sure you:

  1. Notify us within 14 days via email - hello@cocabana.co.uk or via the website contact form.
  2. Let us know your name, order number and item/s you'd like to return and we will respond with a delivery address.
  3. Ensure the products are unused and in their original packaging.

Note: You're responsible for the shipping costs (unless it's a damaged product). Your return will be processed in 3-4 weeks. Please allow 3-5 business working days for the refunds to be issued after processing is complete.

How long does shipping take?

We aim to process each and every order within 24-48 hours because we know you want these little beauties ASAP.

This means you should receive your order in 3-5 working days if you’re based in the UK.

For international orders, please allow 7-10 working days for the product to arrive. 

If you have any urgent queries in regards to where it is, then please get in touch with us via email with your order number as the reference and we'll track it down for you as quickly as possible!

How much does shipping cost?

Shipping within the UK will cost £3.95. But for orders above £40 shipping is free. International shipping is £7.99 and for orders over £55 shipping is free.

STAY COCONUTS,

Team Cocabana