COVID-19 Delivery Updates

Due to COVID-19, many courier companies are experiencing delays. Although they are working hard to deliver on time, please be aware that delays may occur on your delivery - these delays can be up to 10-14 days! 

This information has been forwarded to us directly from our fulfilment providers:

Delivery Services:

We are still working at our usual rate and stock is being shipped on time. However, once your stock leaves our doors it is dependant on the courier companies and their situation, to make sure it is delivered on time. 
We are continuing to prioritise the task of shipping items. 

Delivery Updates 

Current Courier Facts:

• Special delivery and tracked service are being prioritised (please note that Special delivery before 1pm is now Special delivery before 9pm)
• Certain areas are being affected more due to staff in isolation (this is a moving target so specific areas cannot be advised)  
• Compared to this time last year Royal Mail (as an example) are dealing with an 80% increase in volume. (This is their Christmas time volume but they do not have the extra staff they usually have at Christmas - they actually have less staff than they usually would in a typical April (due to isolation))
• Royal mail (for example) is currently not offering a door to door service on Wednesdays or Sundays. For example, if a customer orders an item on a 24hr tracked service on a Tuesday this will not arrive on the Wednesday.